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WHAT’S WRONG WITH RADIO MORNING SHOW FORMULAS?

morning radio coachOver the years, I’ve worked with lots of morning radio shows. All over the world.

(To my surprise, working with a non-English speaking morning show produces the same ratings-elevating results as with an English speaking show. It requires a lot more work on my part, because — with perhaps a couple of exceptions — I don’t have the luxury of illustrating the principles I teach with audio examples. But, happily, the principles themselves translate quite easily.)

Sometimes I find myself working with a show that has suffered through a “formula” taught to them by some consultant — someone who, invariably, never has been a morning host (or, often, has never been an air personality at all).

For a show that has been a victim of “consultant abuse,” my first task is to assure them that I am not peddling a by-the-numbers formula and that I do not believe there is “only one way” to produce a successful radio show.

Formula vs. Structure

There’s a world of difference between formula and structure.

“Structure” refers to an understanding of how things work, so that you can create, recreate or fix something.

The WORLD BOOK DICTIONARY, on the other hand, defines formula as “a rule or method for doing something, especially when followed slavishly, unintelligently, or mechanically.”

What’s Wrong With Formulas?

The more talented the jock, the less effective the formula.

If you’re a beginner, a by-the-numbers formula might help you produce a better program than you would otherwise.

A toddler who has absolutely no concept of “drawing” can paint by numbers and end up with something that recognizably is a representation of a flower, a house, a fire engine.

It won’t be a very good picture. No one who views it will become inspired or moved emotionally. But if the sole goal is produce something that resembles a flower, a house, or a fire engine then this method works.

It also might delight the toddler, who produced something without having any idea what he was doing. But it won’t enable the toddler to create a drawing by himself.

The novice jock who follows a formula might sound better than she would as a raw beginner. But it won’t help her become better. In fact, it will impede her attempts to improve her craft — because “by the numbers” doesn’t involve craft.

The intermediate radio talent — someone who is beyond beginner stage but hasn’t yet established a distinctive style that resonates with the target audience — will be hampered.

It’s like attaching training wheels to the bike of someone who already knows how to ride. No, they won’t fall over. Neither will they be able ride fast or maneuver easily.

The radio personality — someone who has achieved and maintained high ratings in a competitive market over time and who outperforms his station overall (thereby knowing that his success isn’t entirely due to the station’s programming) — already has acquired a certain understanding of structure.

He might not devote much conscious thought to “structure.” But if his show is a long-term success, it’s there.

When I coach or help develop morning radio shows, I teach people principles of morning show communication combined with a structural understanding of how to apply those principles in their station, in their market, for their target audience — and with an understanding of their own relative strengths and weaknesses.

Following cookie cutter formulas? Bad.

Understanding the structure of a successful radio program? Good.

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View this radio advertising video on YouTube.

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5-MINUTE RADIO REMOTE BROADCAST CALL-INS?

A Loyal Reader Writes:

“Hi, Dan….I’m a radio sales manager who attended one of your copywriting seminars last year, sponsored by our state broadcasters association.

“I’m bumping heads with my program director on the length of our ‘direct broadcast’ (live remote) call ins. His stance is a maximum of 60 to 90 seconds.  

“Our station is the only Adult Contemporary station in the market. He thinks we’ll totally dump our audience with a 3 – 5 minute remote cut in.

“I feel since most listeners stick around for a 5-minute commercial pod, or a 3-minute song that they don’t particularly like, why won’t they stick around for the live call-in?  

“So I’d like your opinion: Will we dump our audience with a 3 – 5 minute cut-in?”

In general, I agree with your PD.

I say “in general” because I suppose it’s possible that the event is so exciting and the call-ins so entertaining and compelling that the audience loves hearing them.

But that’s pretty unlikely.

Almost all remote call-ins are virtually impossible to listen to.

And 3-to-5 minutes? I agree with your PD; you’ll tune out many listeners.

You’re an AC station.

If you were a small market Full Service station — where you’re expected to cover everything that happens in your community and listeners are accustomed to lots of talking…

And you’d trained your promo staff in the art of doing call-ins that actually are interesting enough to listen to…

Maybe I’d make an exception.

“But people stick around for 5 minutes of commercials.”

Well, many of them don’t.

But those who do sit through the commercials now have paid their price of admission. They don’t want to pay again by having to hear some intern, DJ or promo assistant shouting into the phone but saying nothing of value to the listener.

(They shout, of course, because they think it creates the illusion of excitement. It doesn’t. It only creates a louder noise.)

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The following is quoted verbatim from a Yelp.com review.

I needed help with all my insurance needs. (Company) is very affordable and committed to customer satisfaction. I feel at home with a team that knows what’s right for me.

1.  Notice how it’s obviously not a real customer review?

2.  Notice how closely it resembles actual radio commercials that may be airing on a station near you?

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A Loyal Reader Writes:

“I work full time for a country radio station, 7pm to 12mid. Mon. thru Fri. Listeners tell me I have a good radio voice. My problem is here at the station.

“Our production manager and sales staff will not let me voice any spots because they don’t like the way I sound. I was told that the voices heard from 8am to 5pm are the important voices because that is when commercial buyers listen.

“What can I do to get a good radio voice that my co-workers will like?”

Your job is not to get a radio voice that your co-workers like.

Your job is to reach through the microphone and connect with your listeners.

Focus on that, and the rest will come.   

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