{"id":6897,"date":"2010-08-31T00:05:10","date_gmt":"2010-08-31T07:05:10","guid":{"rendered":"http:\/\/danoday.com\/blog\/?p=6897"},"modified":"2010-08-30T21:55:49","modified_gmt":"2010-08-31T04:55:49","slug":"radio-request-line-calls","status":"publish","type":"post","link":"https:\/\/danoday.com\/blog\/2010\/08\/radio-request-line-calls\/","title":{"rendered":"DO WE TELL RADIO REQUEST LINE CALLERS TO CALL BACK LATER?"},"content":{"rendered":"

\"radio<\/a><\/strong><\/span><\/p>\n

A Loyal Reader Writes:<\/strong><\/span><\/p>\n

“I just arrived as the new PD at a station that airs an All Request Show. I’ve noticed that when the staff here answers the phone, they tell listeners making requests, ‘Nope, gotta call back near the All Request Show.’<\/p>\n

“Now, I’m never going to let our jocks just start playing random requests, but I cannot ever remember telling a listener flat out ‘NO’ (other than for songs totally out of format).<\/p>\n

“I’m used to answers like, ‘I’ll see what I can do,’ or “Maybe if I get time,’ or ‘Nope, just played it so maybe later; what else would you like?’ etc.<\/p>\n

“It seems to me that telling a listener ‘no,’ only to expect them to try again 2 to 15 hours later, makes our station less accessible to them.<\/p>\n

“Can you offer any input on this?”<\/p><\/blockquote>\n

1. <\/strong>If the listener is requesting a song on your playlist, only a fool would reply, “No, you’ll have to call back during the All Request Show.” Only a fool would deliberately and needlessly insult a customer.<\/p>\n

2. <\/strong> I recommend avoiding replies like “I’ll see what I can do”<\/em> or “Maybe if I get time,” <\/em>because it sets the listener up for a disappointment and \u2014 assuming you’re not able to play it during your shift \u2014 it sets you up as someone who didn’t follow through on a promise.<\/p>\n

Although many readers will prefer other responses, the one I recommend is an honest, “Hey, thanks very much for your request. We’ll get it on as soon as we can!”<\/em><\/p>\n

From the perspective of the jock, “as soon we can” means “as soon as it comes up in rotation.”<\/p>\n

But what if the caller follows up with, “When will that be?”<\/em><\/p>\n

Then the jock honestly replies, “That’s difficult to say, but we’ll get it on as soon as we can. Thanks for calling”<\/em> \u2014 and ends the call.<\/p>\n

Why is that an honest reply? Because if the PD is smart, s\/he has forbidden the jocks from telling the caller exactly when the song is scheduled to play next. It’s “difficult to say” because to do so would be violate the boss’ instructions!<\/p>\n","protected":false},"excerpt":{"rendered":"

A Loyal Reader Writes: “I just arrived as the new PD at a station that airs an All Request Show. I’ve noticed that when the staff here answers the phone, they tell listeners making requests, ‘Nope, gotta call back near the All Request Show.’ “Now, I’m never going to let our jocks just start playing […]<\/p>\n","protected":false},"author":22,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":{"0":"post-6897","1":"post","2":"type-post","3":"status-publish","4":"format-standard","6":"category-uncategorized"},"yoast_head":"\nDO WE TELL RADIO REQUEST LINE CALLERS TO CALL BACK LATER? - DAN O\u2019DAY TALKS ABOUT RADIO<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/danoday.com\/blog\/2010\/08\/radio-request-line-calls\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"DO WE TELL RADIO REQUEST LINE CALLERS TO CALL BACK LATER? - DAN O\u2019DAY TALKS ABOUT RADIO\" \/>\n<meta property=\"og:description\" content=\"A Loyal Reader Writes: “I just arrived as the new PD at a station that airs an All Request Show. 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