{"id":6566,"date":"2010-07-30T00:05:31","date_gmt":"2010-07-30T07:05:31","guid":{"rendered":"http:\/\/danoday.com\/blog\/?p=6566"},"modified":"2010-07-28T20:21:02","modified_gmt":"2010-07-29T03:21:02","slug":"travels-answering-questions","status":"publish","type":"post","link":"https:\/\/danoday.com\/blog\/2010\/07\/travels-answering-questions\/","title":{"rendered":"O\u2019DAY\u2019S TRAVEL WOES #82: Please Do NOT Answer The Question I Didn’t Ask"},"content":{"rendered":"

\"radio<\/a><\/strong><\/p>\n

July, 1996:<\/strong><\/p>\n

The month started with me in London, England, for the second European PD Grad School<\/em>. A few days later I was in Cleveland to speak at McVay Media’s Programmers’ School.<\/p>\n

It was while preparing to check out of the hotel in Cleveland that I became consciously aware of the tendency of certain people to refuse to answer direct questions \u2014 choosing instead to answer questions they weren’t asked.<\/p>\n

Case in point:<\/strong> I knew I wanted to arrive at the airport no later than 5:00PM. So I asked the hotel’s concierge, “If I want to arrive at the airport not later than 5:00, what time do I need to leave the hotel?”<\/em><\/p>\n

“What time does your flight leave?”<\/em> she replied.<\/p>\n

In courtroom terms, that was a non-responsive answer.<\/p>\n

By the way, the hotel concierge should be the most knowledgeable, most resourceful person in the building. In certain American hotels, however, the “concierge” is an entry-level position filled by the lowest-paid, least experienced person available.<\/p>\n

The hotel in Cleveland was one of those hotels.<\/p>\n

“No, listen: All I want to know is when I have to leave this hotel if I want to reach the airport by 5:00.”<\/em><\/p>\n

A desk clerk overheard this and interrupted, with great assurance: “What time does your flight leave, sir?”<\/em><\/p>\n

“No, no, no! It doesn’t matter when my flight leaves! All I want to know is when I have to leave this hotel if I want to reach the airport by 5:00.”<\/em><\/p>\n

The front desk manager appeared. “May I help you, sir?”<\/em><\/p>\n

“I hope so,”<\/em> I sighed. “I’ll be taking a taxi from this hotel to the airport later this afternoon, and I’m trying to find out when I should leave the hotel if I want to arrive at the airport by 5:00.”<\/em><\/p>\n

“Ah, I see,”<\/em> he purred. “And what time does your flight leave?”<\/em><\/p>\n

“That’s none of your business! That’s completely irrelevant to my question! Maybe I want to reach the airport 15 minutes before my flight. Maybe I have to take care of some ticketing and want to get there 90 minute early. Maybe I have a meeting scheduled there two hours before my flight. Maybe I just want to hang out at the airport and watch the planes take off! Just tell me how long it takes to get<\/strong> to the airport late this afternoon!”<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"

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