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IT’S THE CONTENT, STUPID

According to an article on AppleInsider.com, Needham & Co.’s Charlie Wolf recently wrote that in its attempts to compete with the smashing success of the iPhone, “The smartphone industry is betting that it can meet this challenge and continue to lure feature phone users through more powerful hardware.”

“More specifically,” says AppleInsider.com, “Wolf believes the ‘misguided’ obsession with differentiation through hardware features will leave many smartphone makers treading water because ‘hardware is essentially a commodity.’

“That is, no manufacturer can achieve a sustainable advantage through hardware because the components in most smartphones are simultaneously available to all competitors.”

And Then There’s Radio.

“HD radio, that will save us.”

“Passing a law requiring all new automobiles to be equipped with HD Radio, that will save us.”

Radio is losing ground not because of inferior hardware. Radio is suffering because for decades it had a virtual monopoly on its core content (primarily music, followed by local voices).

Then came Consolidation, complete with “Economies of Scale” — which, unfortunately, the Corporate Geniuses That Be applied not just to the delivery of the product but to the product itself. They reduced Content to a commodity.

Almost immediately afterward, along came the Internet.

Having chosen to peddle an increasingly available product (homogenous music presented without a meaningful context) and having abandoned the last vestiges of “community service” and “civic responsibility,” American radio was shocked at how disloyal its previously captive audience turned out to be.

“But HD Radio Means Multiple Channels, Which Means More Choice!”

Uh-huh. Just as Consolidation meant more choice for listeners. (Hey, some of the richest, least competent radio CEO’s still publicly proclaim that without the slightest hint of irony.)

Multiple channels consisting of slivers of pre-packaged formats will not lure back the listeners Radio held in such low regard for so long.

Yes, I know glassy eyed HD proponents also promise more programming “diversity.” Just as Consolidation presented listeners with “greater choice.”

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Let’s see if you can force your mind not to wander during the following 30 seconds:

“May I have another, sir?”

“Why, certainly. Enjoy.”

You see, most people don’t know what HD radio is, so they tie it into something everyone is familiar with: the salp. The salp??

Here’s what a salp looks like. Now do you want to rush out and get an HD radio?

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bobby ocean radio cartoons
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THE VIDEO I HAD TO SMUGGLE OUT OF JAPAN

For obvious reasons, I can’t go into much detail here. But it was a risk I had to take, to honor these brave young men and women.

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October, 1994 (continued): A few days after my nasty brush with Kenny Loggins, I landed in Topeka, Kansas, where I conducted THE PSYCHOLOGY OF MANAGEMENT and AIR PERSONALITY PLUS+ for Harriet Lange and the Kansas Association of Broadcasters.

Harriet and I had a fascinating encounter with the audio-visual company that was supposed to provide the equipment. But it would take too much explaining to tell the story here. (Ask Harriet about it.)

The Kansas seminars were on a Wednesday and Thursday, and on Saturday I would speak in Chicago. Ordinarily, on Friday I would have flown from Topeka to Chicago. This time, however, I flew back home Thursday night and left for Chicago on Friday morning… accompanied by my five-year old son, Matthew. I had promised him I’d try to find a trip to take him on, and this one worked out perfectly.

Wally Gair had engaged me to conduct THE PSYCHOLOGY OF MANAGEMENT for the Illinois Broadcasters Association Convention on Saturday. I’d be speaking for three hours, in the afternoon. My oldest friend, Evan (whom I’ve known since the age of 12) lives in Fort Wayne, Indiana.

Evan and his 14 year-old son, Tyler (whom I still remembered primarily as an 11-month old), drove the three hours to Chicago and took care of Matthew during the seminar. They went to the zoo while I conducted the seminar, and by all accounts none of them missed me.

The convention was held at a fancy golf resort, and the restaurant had a child’s menu…which meant that with every meal, Matthew had french fries. Which meant he was in heaven.

We chased the geese that inhabit the club’s grounds, Matthew hit a golf ball, Matthew played board games with Evan and Tyler (Evan’s family loves board games), we played pinball machines, Matthew and I had a couple of great pillow fights. It was a great weekend.

Thinking that everyone in Chicago spends their time chasing geese, playing golf & pinball, eating french fries and having pillow fights, Matthew summed up the trip by saying, “I LOVE Chicago!”

Next Week: The Westin Bonaventure Hotel in Los Angeles learns an expensive lesson in Customer Service.

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