QUESTION FOR DAN O’DAY:
I am about to step into a management position with my current
full-time employer, as Operations Manager. Are there any resources
I should be looking at to help me become a better manager? I've seen quite a few items in various catalogs,
own, but the problem is that they are all geared towards managers
of on-air personalities, whereas I am working for a Christian
Information & Bible Teaching format. (I use most of what I order
from you in my moonlighting position at a very successful large
market Country Station.) Do you have any suggestions of where
I should look? Here are some of the problems we are having that
I'd like to remedy right off:
Questions 1 & 2: Reading between the lines, I'm
guessing there are no real consequences for the people who screw
up commercial breaks and don't fill out discrepancy reports.
As I stress in THE PSYCHOLOGY OF MANAGEMENT, "Consequences are more important than instructions."
If the consequence of not filling out a discrepancy is no
worse than the consequence of filling it out, your jocks will
take the easier, lazy way out...and do nothing.
Reading even deeper into the lines, I'd wager that your
boss (the one no one likes) is the only person in the building
with any power at all and even as Operations Manager you'll still have none.
If so, then this is a battle that is not worth
fighting, because it is unwinnable.
Question 3: Morale does not exist where employees (or volunteers)
are not respected by management. Another losing battle.
Question 4: I don't think interviewing candidates for
a radio job is especially different than interviewing for other
industries. There are lots of decent job interviewing books at
your local bookstores and libraries.
You might start by quietly examining the traits of those employees
who do a good job for you. What patterns emerge? (Education level,
previous work experience, reasons for wanting to work there, etc.)
Finally, an unabashed plug: My audio seminar, THE PSYCHOLOGY
OF MANAGEMENT: How to Motivate Staff to Peak Performance
is NOT aimed specifically at motivating on-air personnel; it's
comprised of world-class management techniques that can be applied
to any industry.